The Secrets of High Performing Technology Organizations - Jez Humble

Speaker

• Jez Humble
• Continuous Delivery
• Twitter
• LinkedIn

Video

• video

Source

• At PerfMatters Conference 2020

Slides

Notes

• Nicole Forsgren

• Gene Kim

• DevOps has no definition but here is what they use at Google Cloud:

“An organizational and cultural movement that aims to increase software delivery velocity, improve service reliability, and build shared ownership among software stakeholders.” DevOps at Google

• A note about predictive analysis: Theory-based design

• Software delivery as a competitive advantge 2014 State of DevOps report
• IT Doesn’t Matter
• “Firms with hight-performing IT organizations where twice as likely to exceed their profitability, market share and productivity goals.”
• Accelerate State of DevOps 2019

How do you measure software delivery performance?

• Quantity if products or services
• Operating efficiency
• Customer satisfaction
• Quality of products or services provides

• Measures that demonstrate to external parties whether or not the organization is achieving intended results

• Lead Time (how long it takes from version control into production)
• Deployment Frequency
• Change Fail (What percentage of the times do you need to fix versions pushed to production)
• Time To Restore

• Availability

• In large companies there tend to be high-performing pockets and low-performing pockets.

• BFD (Big and Friendly Diagram)

• Technical practices (Continuous Delivery)
• Management practices
• Product management practices

• Culture

• Lean - build quality in
• W. Edwards Deming: “Cease dependence on mass inspection to achieve quality. Improve the process and build quality into the product in the first place.”
• “Shifting left”
• deployment pipeline - getting feedback as fast as possible
• deployment pipeline: Delivery team - Version Control - Commit Stage - Automated acceptance tests - Manual validation - Release

• building security in the software development process devops research

• Ron Westrum - A typology of organisational cultures
• hight trust culture
  • cooperation
  • messenger
  • responsibilities
  • bridging
  • failure leads to …
  • novelty is …
• You change the culture by implementing the practices
• The five keys to a successful Google team
• Ryn Daniels On failure and resilience
• Kripa Krishnan

• Reed Hastings, CEO Netflix Highly Aligned Loosely Coupled

• Accelerate : The Science of Lean Software and Devops: Building and Scaling High Performing Technology Organizations